Privacy policy

Privacy Policy

 1. General
Knit AS takes your privacy seriously. In this privacy policy, we inform you about how we handle your personal information when you visit our website, register an account, purchase our products or services, or interact with us in any other way. This policy also provides information about your rights regarding the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

We may update our privacy policy to reflect changes in our business, website, services, or applicable laws. The latest version of the privacy policy is always available on this website.

Feel free to contact us if you have questions or feedback at store@knit.no.

2. What is personal data and what is the processing of personal data?
Personal data refers to any information that can directly or indirectly (alone or in combination with other information) be linked to you, such as name, IP address, or purchase history.

Any action involving personal data is considered processing, such as collection, registration, organization, storage, modification, reading, use, disclosure, or deletion.

3. Who is responsible for the personal data we collect?
Knit AS (org.nr. 928 070 476) is the data controller for your personal data and ensures that processing is done in accordance with applicable law.

4. How do we collect personal data?
In collaboration with Stripe, Klarna, Vipps, and Apple Pay, we offer payment through our online store. Knit AS only stores information necessary to deliver your order (e.g., name, address, phone number, and email). Other information gathered during payment is stored by Stripe, Klarna, Vipps, or Apple Pay in their systems.

If you create a customer account with Knit AS, we collect personal data such as name, address, email address, phone number, purchase history, IP address, and other relevant information you provide.

For more information on the privacy policies of our payment partners, you can refer to the following links:

5. What personal data do we collect and why?

a) To manage orders and purchases
Personal data is processed to:

  • Deliver ordered products
  • Handle payments (including verifying payment methods, which may involve credit checks through our payment partners)
  • Manage complaints and warranty issues

Categories of personal data processed:

  • Name
  • Contact information (address, email, phone number)
  • Payment information
  • Order information

Legal basis: Fulfillment of the purchase agreement.

Storage time: The data is stored until the purchase is completed (including delivery and payment) and for 36 months thereafter for handling complaints and warranty cases.

b) To manage customer service cases
Personal data is processed to:

  • Communicate with you via email or other channels
  • Handle complaints or support cases

Categories of personal data processed:

  • Name and contact information
  • Your correspondence
  • Purchase information and any issues

Legal basis: Legitimate interest in managing customer service cases.

Storage time: Information is stored until the case is closed and for up to 12 months after.

c) To market products and services
Personal data is processed to:

  • Send you relevant offers via email, SMS, or other channels
  • Tailor product recommendations and shopping experiences

Categories of personal data processed:

  • Name
  • Contact information
  • Purchase history

Legal basis: Legitimate interest in marketing to existing customers.

Storage time: Information is stored for up to 36 months after the last interaction.

6. How long do we store your information?
Your personal data is stored only for as long as necessary to fulfill the purposes of the processing or as required by law.

7. Do we share personal data?
We only share your personal data when necessary to fulfill an agreement or legal obligation. Examples of this include sharing with our payment and delivery partners.

8. Can children use our services?
Our services are not intended for individuals under the legal age of majority.

9. How do we protect your personal data?
We implement legal, technical, and organizational security measures to protect your personal data from loss, manipulation, and unauthorized access.

10. Social Media
Knit AS is only responsible for information we publish on our own social media, such as Instagram and Facebook.

11. Cookies
We use cookies to improve your experience on our website. You can disable cookies in your browser settings, but this may limit the functionality of our pages.

12. What rights do you have?
You have the right to access, correct, or delete your personal data, as well as restrict or object to the processing of your data.

13. How to contact us?
For privacy-related questions, you can contact us at store@knit.no.

14. Complaint to the supervisory authority
If you believe that we have handled your personal data incorrectly, you can contact the Data Protection Authority (Datatilsynet).